FAQ & Shipping

Shipping costs vary depending on your exact location and shipping option

WHY DIDN'T MY SHIPMENT COME IN ONE PACKAGE?

We ship your orders from various International warehouses (US, Canada, Malaysia and Singapore).  Out stock is spread out over multiple fulfillment centers in order for them to get to you sooner.  This means orders containing multiple items may be shipped individually.  You may receive one item before the next.  So don't panic if you don't receive all of your items at once; they are on the way.  Therefore, the partial shipment could be applied to customers' orders.

The shipping time will depend on your exact location, however, it usually takes only 3-7 days for shipping to the US and 10-15 days for International shipping

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you provided when placing your order.  This email will indicate how to track your package.  Please note the tracking information will be displayed 2-5 days after receiving the email.

WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you have received the tracking number/ID.  The reason for the time lag is in most cases the first tracking event only shows up once the shipment was handed over to us, i.e., once the shipment has left the fulfillment center of your online shop.

WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?

Please note the tracking information will be displayed after 2-5days after being updated.  For the first time, it may take a few minutes to get the information from the carrier.  Therefore, sometimes you can't find information about your package, please track again later.

WHY DO I HAVE TO PAY EXTRA FEE TO MY SHIPPING COMPANY?

When your order is ready to ship, we send it to the shipping company, they handle it completely.  Depending on each shipping company's policy and/ or customs procedures there can be additional fees for the final delivery or import tax; possibly due to shipping address in remote areas.  In this case, please pay the required fee to receive your order.

We offer safe shopping and accept payments via Paypal, Credit card, Debit card, Visa or Shopify payments.  Choose the method most suitable for you.  All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing your order.

WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?

Our products are listed in US Dollar.  

Choose products that you love, then click "Add to cart" and "Check out".  Fill in your information and pay...It's that easy!

RETURNS / EXCHANGES / CANCELATIONS

Due to the nature of print-on-demand production, we are unable to accept returns, cancelations or exchanges for any products ordered in the wrong size, color, or if you simply changed your mind. However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the "Submit Issue" form and provide a clear photo showing the issue.